Dispute Resolution Policy

Satstreet Inc. Dispute Resolution Policy

Last Updated: July 2023 (Note: This Policy Is Being Drafted for Internal Review)

Introduction

Our digital currency trading desk at Satstreet Inc. ("Trading Desk") is committed to providing our clients with the best possible trading experience. In the event of a dispute, we have established a comprehensive dispute resolution policy to resolve any issues quickly and fairly in accordance with Canadian laws and regulations.

Scope
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This policy applies to all clients of Satstreet Inc. who engage in digital currency trades and transactions.

Dispute Resolution Process‍

‍Contact Support Team

‍The first step in the dispute resolution process is to contact our team via chat (WhatsApp, Telegram, Signal), via email info@satstreet.com, or via phone at 647-360-7708. Our team is available 24/7 to assist with any issues or concerns you may have. We encourage you to contact our support team as soon as possible to resolve any issues quickly.

‍Investigation

‍Upon receiving a dispute, we will investigate the issue and gather all relevant information. Our investigation may involve reviewing transaction records, communication logs, and any other relevant information.

‍Resolution

‍Once our investigation is complete, we will provide you with our findings and proposed resolution. If you are satisfied with the proposed resolution, the dispute will be considered resolved. If you are not satisfied with the proposed resolution, you may request further review by a senior member of our team.
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‍Escalation

‍If you are still not satisfied with the proposed resolution after a senior member of our team has reviewed the dispute, you may request to escalate the issue to our executive team. Our executive team will review the dispute and make a final determination.

‍Arbitration

‍If a dispute cannot be resolved through our internal dispute resolution process, either party may choose to initiate arbitration. Arbitration will occur in the Province of Ontario in accordance with the Arbitration Act, 1991 (Ontario). The arbitration shall be conducted by a single arbitrator appointed by mutual agreement of the parties or, failing such agreement, by the Ontario Superior Court of Justice. The arbitrator shall be a member in good standing of the Law Society of Ontario and shall have experience in the subject matter of the dispute.

‍Confidentiality

‍All disputes and related information will be kept confidential and will only be disclosed on a need-to-know basis. However, we may be required to disclose information to regulatory authorities or other third parties in accordance with Canadian regulations and laws.

‍Conclusion

‍We are committed to providing our clients with the best possible trading experience. If you have any questions or concerns about our dispute resolution policy, please do not hesitate to contact us.